Quick Reference
Quick reference guide for essential information on the Mississippi nursing assistant certification exam
Create or Log into your CNA365 account to:
Change your current address and phone number.
- Submit Correction Form to update your name, date of birth, or social security number before your scheduled exam.
- Obtain and submit an Examination Testing Application.
- Check the Testing Application status.
- Find test sites and availability.
- Schedule, reschedule, or cancel an examination.
- View exam details such as examination type, scheduled time, date, and location.
- View the Score report.
- Submit and review a Grievance application for completed examination.
- Submit an excused absence application.
Contact Customer Service to:
Problem occurs when creating a CNA365 Account.
- Did not receive an activation link.
- Problem occurs when applying an assigned voucher code.
- Testing Application Issue.
- Received an error message when scheduling an examination.
- Score report is not viewable in CNA365 after 24 hours from your exam.
- Call 888-204-6249.
Mississippi State Department of Health
Create or Log into your CNA365 account to:
- Change your current address and phone number.
- Submit Correction Form to update name, date of birth or social security number once you are on the Registry.
- Obtain and submit application for Reciprocity.
- Check Reciprocity Application status.
- Obtain and submit Renewal Registry Application for continued enrolment.
- Check Renewal Registry Application status.
- Request and submit a Duplicate Registration Request.
- View Registration.
- Obtain a Test Application because your Nurse Aide Registration has lapsed.
Contact Customer Service to:
- Problem occurs when creating CNA365 Account.
- Did not receive activation link.
- Cannot view registry details.
- Order Candidate Handbooks.
- Call 888-204-6249.
Call the Mississippi State Department of Health to:
- Obtain information on official regulations and guidelines for nurse aides
- Obtain approval to test if you are an out-of-state or foreign RN or LPN
- Obtain Training Program and Employer codes
- List of Mississippi Approved Training Programs